Ingram Micro CEO Paul Bay On Customer Focus, The Impact Of AI And

COLUMN: Big ROI Savings Driving AI Customer Adoption COLUMN: Big ROI Savings Driving AI Customer Adoption CRN’s Steve Burke says AI is rewriting the

ScanSource CEO: Tariffs Moved Customer Orders Up, Government Uncertainties Remain ScanSource CEO: Tariffs Moved Customer

information. The hackers did not access active passwords, customer search queries, customer client information or customer contracts. The company is still investigating theLexisNexis Investigates Breach, Customer Data Access LexisNexis Investigates Breach, Customer Data Access ‘We have no evidence of compromisesome of its legacy servers, with hackers accessing

Broadcom-VMware Partner Angered By ‘Misleading’ Email To Customer Deauthorized Broadcom-VMware Partner Angered By ‘Misleading’ Email To

VP On 3 Huge AWS Opportunities And AI Customer Wins Capgemini VP On 3 Huge AWS Opportunities And

technology to deliver a new application: Customer Engagement Suite with Google AI. “This enables customer service operations to deliver exceptional and consistentGoogle Gemini AI Injected Into Workspace, New AI Customer Suite Launched Google Gemini AI Injected Into Workspace, New AI

ConnectWise Acquires SmileBack To Help MSPs Gain Customer Feedback | CRN ConnectWise Acquires SmileBack To Help MSPs

AI solutions in-house first is winning them customer mindshare. “We are customer zero for our own AI services that weCloud Solution Providers Find AI Customer Success By ‘Drinking Our Own Champagne’ Cloud Solution Providers Find

Amazon Connect Helps AWS Partner Improve Annoying Customer Service Calls | CRN Amazon Connect Helps AWS Partner Improve Annoying

Lumen Technologies Moves Customer Experience Officer Into New CRO Seat Lumen Technologies Moves Customer

AWS Director On New Partner Funding, Customer Outcome Competency And Marketplace Storefronts AWS Director On

Caylent Selects New CEO To Drive Agentic AI, Customer ROI AWS Innovator Caylent Selects New CEO To Drive

building lit with AT&T fiber with 3 million U.S. business customer locations. More than 10 million business customer locations are on or within 1,000 feet ofAT&T Q1 Earnings Report Reveals Moderated Business Customer Spending | CRN AT&T Q1 Earnings Report Reveals Moderated Business Customer

Rubrik Eyes Predibase Acquisition To Speed Up Customer AI Projects Rubrik Eyes Predibase Acquisition To Speed

Partners: Izzy Schwab’s Legacy Is A ‘People-Customer-First’ Culture At D&H Partners: Izzy Schwab’s Legacy Is

providers and vendors implementing the VistaXM customer experience revenue-generation offering. The VistaXM customer experience revenue intelligence as-a- service offering isVistaXM Is Powering A Customer Experience Partner Revolution VistaXM Is Powering A Customer

products that will drive outcomes for the customer

VMware’s New VCF 9.1 Cuts Customer Costs For Storage, AI And Security

CTO Fidelma Russo On Customer Choice, Trust And Why HPE Now Has Its

issues, and transform their approach to customer engagement. [Related: 10 Hot Products, Services, Business Ideas For

Drone Strikes Hit AWS Data Centers 'Due To' Middle East Conflict, Amazon Confirms Drone Strikes Hit AWS Data Centers 'Due To' Middle East Conflict, Amazon Confirms “Due to the ongoing conflict in the Middle East, both affected regions have experienced physical impacts to infrastructure as

MSPs Share Real-World AI Customer Strategies: ‘You Have To Tie It To

says an insider in the company's customer operations department. The source requested anonymity, as did

Solution Provider Tech Mahindra Helps GE Cut Costs | CRN Solution Provider Tech Mahindra Helps GE Cut Costs When General Electric hired solution provider Tech Mahindra, the company had lofty goals in mind: cut operating costs and eliminate obsolescence while minimizing the impact on day-to-day business. ’They really

Reimagining Customer Experience In The Age Of AI

innovation without disruption.” At its simplest, we have this extraordinary customer base. That customer base is on some level of cloud journeyCEO Alan Masarek On Financial, Business Restructuring And Customer Experience As its ‘North Star’ | CRN Avaya CEO Alan Masarek

went through the process of many customer conversations with the C-suites and the

AI Agent Partner Program To Drive GenAI Sales, Customer Growth Google Cloud Launches AI Agent Partner Program To

environments in “what appear to be misconfigured customer network edge devices [which] became the primary initial

teams under Gallot. Google Cloud business groups including its Strategic Customer Experiences, Strategic Accounts, Global Solutions & Industries, Global Customer Engineering, Global Partner Ecosystem & Channels, and Googleto become Google Cloud’s new president of Customer Experience. Longtime Microsoft executive and current corporate vice

and keep a library of customer issues and corresponding resolutions Customer knowledge management agents in D365 Contact Center–keepbeen criticized for how well copilots perform by customer relationship management (CRM) software rival Salesforce. The agents

deal registration changes for VMware Cloud Foundation (VCF) customer deals above $50,000, a new Partner Journey

based in San Francisco, develops its AI-powered customer operations platform that centralizes customer communications into a shared workspace for customerDistributors To Expand Market Reach For Its Customer Operations Platform: Exclusive Front Enlists Technology Service Distributors To

Connect consulting specialist Pronetx with bullish integration and customer experience plans. Amazon Web Services all-star partner Caylent is

contextual step-by-step agent coaching to guide customer service representatives through complex interactions, upsell opportunities, compliance steps, automated

along with a new president of customer experience to the departure of Google

models and product packages to accelerate customer deals and partner revenue. “Marketplace is the

are committed to delivering the transformative customer experience around VMware solutions, as demonstrated by their historical performance

to offer innovative solutions and better meet customer needs.’ https://www.youtube.com/watch?v=8soIxpCCubk&list=PLwSFLsD6NhIiWcK5O5AT8GvTcR-d8SgMw&index

post-sales” VMware partners that can walk a customer through the VMware Cloud Foundation (VCF) journey of

of the company’s efforts to accelerate customer moves to the cloud. SAP Wednesday launched

market approach to better serve partners through “intelligent, customer-led execution and clearer customer segmentation.” The Miami-based vendor has more thanin building our presence internationally and enhancing customer experience, including the additions of senior

phasing the project to align with customer outcomes. So this makes a ton of

fastest-growing competency ever because of the customer demand. We’ve got partners such as Mission Cloud, MongoDB

heritage. So that helps us to develop faster customer solutions,” Singh said, adding that Agentspace enables Onix to

and systems. Broadcom, which owns a larger enterprise customer base and manufacturing arm, will then co-develop

means something when I say CSP, so a customer can expect a clear service level agreement with

Jesse Zhang, CEO Headquarters: San Francisco Decagon provides AI-powered customer support agents designed to enhance customer support by automating and resolving inquiries at scalealready become mainstream AI providers around large language models (LLMs), customer support agents and code generation. Other AI startups

Premier and Diamond. Each tier will reflect joint customer successes and determined based on customer outcomes across Google Cloud and Google Workspace. “Weto pave way for the new customer outcome-focused and AI-powered Google Cloud Partner

like they have an option for the customer that their own customer wasn’t thinking about to address those coststhe ability to translate what the customer needs to some implemented outcome better than we

In another example, an MSP calls a customer to tell it that it needs multifactor authentication

solution for an oil and gas company customer that not only saves time and improves collaboration

to unify the transactional data about your customer together with your most recent videoconference and your

with financial incentives tied to partners providing successful customer outcomes across a client’s lifecycle. “This marks

AI era,” Dell said. Here’s what every Dell partner , customer and investor needs to know about

including Gemini, Workspace and Vertex. The customer was grappling with the impact of using

need to be attached to every customer account if the $110 billion cloud giant wants

advantage on Falcon Flex, which enables upsized deals through gaining customer pre-commitments at a discount for deploying

and lower power. Tan Weighs In On VMware Customer Renewals ( Tan was asked how far along is Broadcom in

an advancement in Cisco's own AI-led Customer Experience (CX) initiatives. Cisco Systems has joined forces with French

deployments in 90 percent of their customer base, which really proves how great that experience is. And

our managed service-validated partners actually drive 91 percent higher customer revenue, eight times higher retention rates and three

six years at Google Cloud in various top customer engineering positions. As head of customer engineering for startup acquisitions in Americapartner programs to its head of customer engineering for global security, the $80

is that I can create a value-added customer solution for a single customer. And I can make that available as aPartner Advisory Council. “Google Cloud has deconstructed the customer life cycle,” Hasan told CRN. “They’ve identified some of

Copie, whose company has a 99.7 precent customer retention rate. “This game is all about efficiency, scalability and

products. It’s not staffing issues. It’s not even customer budget constraints. It’s apathy—customer apathy toward cyber risks. That’s according to researchsaid that 49 percent of survey respondents selected customer apathy as a top barrier to cybersecurity

now the single-most-requested technology across our customer base,” Caylent CEO Valerie Henderson told CRN. “Our ACE [Anthropic

via the AWS Marketplace that is driving revenue, simplifying customer contacts and saving client money via Marketplace discounts

business, and the success of every customer deployment is really determined at the very beginning

s biggest channel partner plans, AI investments and customer challenges in 2026 in written responses

achieve the AWS Generative AI Competency. GenAI Is Driving Customer Wins Some GenAI successful customer use cases include Brightline, Florida’s high-speed rail servicehelps us close deals 50 percent faster because it reduces customer out-of-pocket costs, increases our deal sizes

AI both internally and for its growing customer base. In an interview with CRN , the

the first time. Google Cloud sales and enterprise customer momentum are on fire thanks to its AI

been about: innovating on behalf of the customer; start with the customer and work backwards. Matt understands that partners areand channel enhancements into its partner programs, including new customer growth incentives, better financial rewards for private pricing

private cloud instances will be accessible on a customer’s network, which will give the customer control over the machine along with theuse Inflection for Enterprise as a customer.) “Our contrarian view is actually there's a role

Here’s 10 new products every partner and customer needs to know about. From its new Gemini

to pave way for the new customer-outcome-focused and AI-powered Google Cloud Partner

question and answer period, when asked about how customer CEOs are seeing GenAI, McDermott said the ServiceNow

launched this week that every channel partner and customer needs to know about. Google Cloud’s New

to partners like PKA to educate our customer base and go out and sell

significantly strengthen our data center AI systems and customer enablement capabilities.” (The company’s plans with ZT

the fourth quarter of 2025 that every customer, investor and partner should know. Fourth Quarter Total

killing those jobs necessarily. It’s letting them do more customer-facing or business-facing tasks versus writing code for

best of technology that answers the customer’s requirements. And then you need to

networking, and virtualization layers specific to customer requirements, Shepard said. "Engineers on my end scratch their heads

partner funding to drive net-new Google Workspace customer wins. Gemini is Google’s generative AI portfolio that includes

Google Cloud news stories of 2025 that every customer, investor and partner should know about. [Related: The

like the recurring revenue and great customer satisfaction that the MSPs have. 2. Determine When

marketplace with three big enhancements including a new customer incentive and Google moving to a

5600 DDR5 memory speed; 512GB SGX enclave capacity; $11,600 customer pricing. Platinum 8580: 60 cores; 2.0GHz base clock; 2

to boost WWT’s AI ambitions and SMB customer base across North America. The $20 billion St

of storage capabilities that work together to serve customer requirements. DataDirect Networks late Thursday said it is planning to

of AI at every stage of a customer’s cloud evolution. Caylent’s CTO said at the

the way everybody at the company is so customer focused,” Colgrove said. “And that's something that

Verizon with Accenture to build a customer service agent for them.’ The key

means something when I say CSP, so a customer can expect a clear service level agreement with

been enhanced to work across a customer’s entire fleet of Pure Storage arrays, Narang

by deploying AI PCs internally along with curated applications as “customer zero” of its AI initiative, the company

market model with AI superstar Nvidia. CTO Fidelma Russo On Customer Choice, Trust And Why HPE Now Has Its