Optimize your Help Center article order | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil

Español English Search for articles... Table of contents All Collections Knowledge Your Help Center Optimize Article Inserter

Center Manage article redirects from another Help Center Manage article redirects when importing content from another Help Center. Written by Matt

Enable public article suggestions in the Messenger | Intercom Help Skip to main content Community Academy Developer

Enable Article Suggestions on Messenger in your mobile app | Intercom Help Skip to main content Community Academy

Format an article | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

and Community Experts Related Articles How to write great help articles Optimize your Help Center article order Enable

Enable it from Settings > Help Center > Configure and style in the Article page section under the

Optimize your Help Center collections | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English

your Help Center Create, organize and publish help articles to let people help themselves. Written by Beth

Workflows FAQs | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

descriptive to improve searchability and help customers select the relevant article as they browse your

Create different types of articles in your Help Center | Intercom Help Skip to main content

can move articles between Help Centers. You can also use our API to export article content if needed. Data

also a great way to preview an article in your Help Center without making it

Link directly to headings within public articles | Intercom Help Skip to main content Community Academy Developer Hub

Import public articles from Zendesk | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English

translate each public article into languages you support. For example, if you set your Help Center to support

Tip Need more help? Get support from our Community Forum Find answers and get help from Intercom Support and

Center for Fin AI Agent Optimize your Help Center search Optimize your Help Center article order Optimize your Help

Help Centers Support multiple languages in your Help Center Manage article redirects from another Help Center Troubleshooting custom domain

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started with Help Center Create an article Format an article Create collections in your Help Center Sync Help Center

targeting for AI answers Content tagging in the Knowledge Hub Your Help Center Help Center explained

Open the Help Center inside your mobile app | Intercom Help Skip to main content Community Academy Developer

this article will be replaced with paragraph tags. This includes “head”, “html”, “footer”, “meta” etc. Exporting Help Center article content It

How to create authentication with Zendesk for Data connectors | Intercom Help Skip to main content

Fin AI Agent demo didn't import my Help Center correctly | Intercom Help Skip to main content Community Academy

attribute. Written by Sze Wing Updated over 3 months ago Table of contents This help article explains how to

Apps & Integrations | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

What are smart links? | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français

Optimizing content for Fin | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil

Composing an outbound message | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français

Unsupported Installation Workarounds | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Getting started with Intercom | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français

Usage-based channels | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Creating HTML emails | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

article in the Help Center before making it public, simply publish the article and select

Use conversation data to improve articles | Intercom Help Skip to main content Community Academy Developer Hub Português

Article Search app in bots and on mobile | Intercom Help Skip to main content Community

Group your users by tags | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English

Dig into Fin AI Agent unresolved questions | Intercom Help Skip to main content Community Academy Developer Hub Português do

Record customer activity with event tracking | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil

How do I export outbound message data? | Intercom Help Skip to main content Community Academy Developer Hub Português do

Proactive Support | Help Center Copyright (c) 2023, Intercom, Inc. (legal@intercom.io) with Reserved Font Name "Inter". This Font

Article Yes Yes No Yes No Guru Internal Article Yes Yes No Yes No Notion Internal Article Yes Yes No Yes

a new draft article inside Knowledge where you can add content. To make this article available to Fin

Mastering knowledge management for AI-First support with Fin | Intercom Help Skip to main content Community Academy

Overview of content types and when to use them | Intercom Help Skip to main

Sync or import internal articles from external sources | Intercom Help Skip to main content Community Academy Developer Hub Português

Apple’s App Store data privacy details and Intercom's iOS SDK | Intercom Help Skip to main

AI summaries when a conversation is assigned to a team | Intercom Help Skip to main

Español English Search for articles... Table of contents All Collections Knowledge Your Help Center Help Center explained

FAQs | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

FAQs | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

FAQs | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

FAQs | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Customize your Help Center | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français

an article is added to multiple Help Centers, any article links contained within that article will automatically render in

Ann Sher Updated over 5 months ago Table of contents A great help article teaches people about

Published Articles will appear to customers in your Help Center. Move an article to a

How your Help Center traffic trends over time. 2. How long your users spend on each article. 3. How many articles

and get help from Intercom Support and Community Experts Related Articles Enable public article suggestions in the

also contain at least one translated article to be visible in your Help Center. On any collections

Using custom fonts in the Help Center | Intercom Help Skip to main content Community Academy Developer

Prevent search engines indexing your Help Center | Intercom Help Skip to main content Community Academy Developer Hub Português do

FAQs | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Checklists explained | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Tooltips explained | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Product Tours FAQs | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Regional Data Hosting | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Signing up for Intercom Academy | Intercom Help Skip to main content Community Academy Developer Hub Português do

Switching from Zendesk to Intercom | Intercom Help Skip to main content Community Academy Developer Hub Português do

How to delete your workspace data | Intercom Help Skip to main content Community Academy Developer Hub Português

Deleting teammates and their data | Intercom Help Skip to main content Community Academy Developer Hub Português do

Customer or teammate has been unresponsive | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil

To place your help content front and center, you can reorder the Article search app in

answers and get help from Intercom Support and Community Experts Related Articles Article Search app in

custom.eu.intercom.help If your workspace is hosted in Australia: custom.au.intercom.help If you're using

Tip Need more help? Get support from our Community Forum Find answers and get help from Intercom Support and

Messenger | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Customizing | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

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Channels | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Outbound | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

views is the total number of article views in your Help Center. This includes articles

Creating content | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

Tooltips FAQs | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français Deutsch

here . For more information on Regional Data Hosting, check out the full article here . Need help? Visit

customers react with �� (negative feedback) on an article they are viewing whilst in your Help Center, they’ll get

Export your conversations data | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français

The Fin AI Engine™ | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English

Send apps in messages | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil

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Write engaging message content | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil English Français

Install the Shopify App | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil

Create a custom launcher | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil

open up an Article within the Messenger. They can navigate from the Article straight back to

Prioritize companies in Series | Intercom Help Skip to main content Community Academy Developer Hub Português do Brasil