We are Scotland's Ombudsman | SPSO Skip to main content This website uses cookies Some cookies are

We are Scotland's Ombudsman | SPSO Skip to main content This website uses cookies Some cookies are

Education The Further Education MCHP has been developed by SPSO in partnership with Scotland’s colleges and

find your relevant contact here . We deal with complaints about most public services in Scotland. If your concern relates

the United Nation Convention on the Rights of Children (UNCRC) (Incorporation)(Scotland) Act 2024 made Scotland

this here . The INWO service for the NHS in Scotland will start in

of information Freedom of information The Freedom of Information (Scotland) Act 2002 requires Scottish

and in order to comply with public procurement regulations in Scotland. Some personal information has

this form to make a complaint about NHS services in Scotland.  Complaint Form (PDF, 315KB

the final stage for complaints about most devolved public services in Scotland including councils, the

public service Making a complaint - step by step Most public services in Scotland follow a two

of guidance and resources available for public sector organisations in Scotland. These will help you

No Not sure We look at complaints about most organisations providing public services in Scotland. These include Councils, NHS

and monitor complaints handling standards for the public sector in Scotland. These standards are published

complaints form. How to complain about a public service in Scotland What happens to

is the final stage for complaints about public service organisations in Scotland. Follow the link

Advocacy Alliance. Your local Citizens Advice Bureau can also help you make your complaint. Citizens Advice Scotland Website: www.cas.org

competencies and experience to investigate complaints about public services in Scotland. They are selected on